At Nighthawk we believe that Prepay should be a win / win
for both the utility and the customer
The utility benefits greatly by reducing delinquent payments, improving contact center metrics, improving customer satisfaction, and reducing collection costs and effort.
The customer benefits by being able to better manage their account, pay when they want to, avoid reconnection charges and eliminate collection calls.
Working with Prepayment partners, Nighthawk offers both meter and collar based solutions. This allows utilities everywhere to incorporate Prepay no matter what type of CIS or MDM system they are employing.
No need for expensive pay stations or dedicated meters that need to be removed if a new account is activated.
- Proven to reduce energy consumption by increasing awareness
- Consumers can see in detail consumption and available credit
- Systems can be operated stand alone or integrated with Utility billing
- Rules based intelligence allows for customized control by the utility
- Utility controls disconnect / reconnect process
- Allows numerous payment methodologies defined by utility
- Payments can be made 24x7x365 for customer convenience
- Eliminates the need for utility deposits
- Customized alarms before depletion